Writing a letter to dispute a credit card billing error is the best way to protect your rights whenever billing errors, like unauthorized charges, charges for goods or services you didn’t receive, charges for the wrong amount, math errors on your credit card statement, or payments or credits that didn’t post to your account. Send the dispute letter within the time frame set by the banks.
Below is a pro-forma Metrobank Card Corporation Cardholder Dispute Form that you can use for credit card billing disputes with the said bank. Be sure to customize it with your personal information, including your credit card account number. Keep a copy of the letter with the original receipts or other proof supporting your dispute. To download, hover your mouse over the document and click the download icon.